Phi Hair takes extreme pride and confidence in our product and takes every measure to ensure you receive a quality product, however ALL SALES are FINAL and there are No REFUNDS. Due to the exclusive nature and high appeal of our products. Customers are advised to complete exchange requests within 7 days of receipt in order to qualify for an EXCHANGE ONLY. Any exchange request not received within the specific time frame will be disqualified. The product must be sent back in the original condition (resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way (Original ties must remain intact as it was received by the customer). NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS), CAN NOT BE RETURNED, EXCHANGED OR REPLACED. Send your Exchanged item(s) including your first name, last name, phone number, your exchange request and original receipt to:

​Phi Hair LLC

3035 Stone Mountain St

Box 1993

Lithonia, GA 30058

For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final. The customer is responsible for all return freights in a product exchange transactions. Once received and determined to be in resalable form, the exchange process will begin. If the item was purchased during a promotion that has ended, the exchanged/store credit item would not qualify for the promotion in question.

If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS), CAN NOT BE RETURNED. EXCHANGED OR REPLACED.